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Written by Hanna Lee Copy Editor, Digital News
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Good morning. Some lawyers and advocates are noticing an increase in family-separating deportations in Canada, something they call troubling. We'll get into that below. We'll also look into some customer complaints with the big three telecoms, and how three Canadians are helping extremists profit off hateful content.
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(The Associated Press)
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Iran hits Kuwaiti oil refinery in drone attack as Israel continues strikes on Tehran
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A Kuwaiti oil refinery came under attack from Iranian drones early Friday, while sirens sounded in Israel and explosions boomed over Tehran as the country marked the Persian New Year.
What's happening: As the war which has rocked the global economy neared the end of its third week, Iran showed no signs of letting up on its attacks on Gulf region energy sites as Kuwait said drone strikes at its Mina Al-Ahmadi oil refinery sparked a fire which crews were working to control.
Why it matters: Beyond Iran's attacks on its neighbours, its stranglehold on shipping through the Strait of Hormuz, a strategic waterway through which a fifth of the world's oil and other critical goods are transported, has caused rising concerns of a global energy crisis.
– The Associated Press |
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THE LATEST
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- Buying a radon monitor? Here's how to make sure you purchase one that actually works.
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FEATURED STORIES
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(Verity Stevenson/CBC)
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Refugee family faces separation as father and son ordered deported from Canada
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An Indian man whose wife is an accepted refugee in Canada is facing deportation with the couple's five-year-old. Lawyers say it's part of a troubling new practice.
What's happening: Ravi Chauhan and his young son are set to be deported on Monday, leaving his wife behind without the possibility of seeing her family for what could be years. (We aren't naming the wife for her safety.) The family fled India in 2023, after Chauhan's wife was attacked and threatened. She was granted refugee status in September 2024.
Why it matters: Lawyers and advocates say the case reflects a broader change, in which border officials are increasingly deporting the spouses and children of protected people, who were previously allowed to remain in the country while applications were being processed. Refugees can't return to their home country while they await permanent residency and, if deported, Chauhan and the son are unlikely to get visas to return to Canada.
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Customers complain about long wait times, multiple calls to resolve issues with Big 3 telecoms
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Marketplace spoke with more than a dozen customers who say they're frustrated with poor customer service from Canada's big three telecoms: Rogers, Bell and Telus.
What's happening: Complaints include long hold times, multiple transfers and dropped calls. Overall, customers take issue with general poor communication that can make seemingly simple issues take days or weeks to get sorted. Take the case of Vicki Sloot, a Toronto resident for whom it took eight weeks to resolve an upgrade issue. "It's impossible to get a single right answer that is consistent throughout each support agent," she said.
At the same time: Employees at Rogers and Telus told Marketplace that frontline customer service reps have less incentives to help issue credits or lower bills, saying they're measured on whether they can increase them. In a statement, Bell acknowledged it took Sloot, the Toronto resident, longer than it should have to resolve the issue, but that it doesn't deliberately make agents avoid resolving issues. Telus didn't respond to employee claims, while Rogers said it has an intensive training program for new agents.
Have you ever spent hours on the phone with customer service? We want to hear from you. Click into the story below and find the "Join the Conversation" button to participate.
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