Dear Veteran,
Please be aware that, effective Oct. 9, the walk-in wheelchair repair clinic at Rocky Mountain Regional VA Medical Center (RMR) will be closed until Oct. 28. We apologize for any inconvenience. However, we have two exciting alternative options to share with you.
For mobility device repair:
Option 1 — Contact the VA Clinic (720-723-3446)
When you call the clinic, the VA can authorize a purchase order directly to an authorized repair vendor and coordinate the repair on your behalf. This route keeps the VA involved in arranging and managing the repair with the vendor so there is no loss of continuity.
Option 2 — Contact Scootaround Directly (888-583-8387)
Scootaround is a national vendor contracted by the VA to serve as a single point of contact for repairs of VA-issued wheelchairs, powerchairs, and scooters. With this option, you contact Scootaround directly and coordinate the repair with them. No consult or appointment is required. The VA typically has no direct involvement in this process and is only notified once the repair is complete or if the vendor needs additional information from the facility.
Please note: To be eligible for Scootaround's service, your device must be listed on your VA prosthetic record. Devices not on your record may need to go through the clinic instead.
If you have questions, please call the clinic at 720-723-3446.
Thank you,
VA ECHCS
