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FREQUENTLY ASKED QUSTIONS
Why am I receiving this email?
There hasn’t been a purchase from this account in over 18 months. Our photo storage policy requires an order—even if it’s small. You can order any items we sell at Snapfish. As long as you do it once every 18 months, you’re good!
What do I need to do?
Simply log into your account and make one purchase to maintain full access to all site and photo features.
What does it mean if my photos are archived?
When photos are archived at Snapfish, they will not be as readily available as your active photos. This means that there will be a delay when trying to place orders with inactive photos. You will not be able to download or share these photos from your account during this time.
Can I still use and access my account?
Yes, you will always have access to your account, where you can continue to upload photos, and use your photos to create and purchase products.
Will my photo editing settings affect any inactive photos?
Any edits applied to photos and products within your account will be preserved. You can always save other designs and settings.
What happens if I place an order after my photos are archived?
When an order is placed, your account is moved back to active status, where you can easily access your photos again for future use. There may be slight delays in retrieving previously archived files.
What happens if I don’t place an order?
If you do not wish to place an order, the photos and albums in your Snapfish account will be moved to our reserve servers. This means you will not be able to download or share your photos until you make a purchase. You will still have access to your Snapfish account and can create new projects or make a purchase at any time.
How will I know if my photos are archived?
If your photos become archived, you will see a notification in your account. A single purchase at any time will restore your account to fully active.
Where can I find more information about the photo storage policy?
Visit our storage policy page. You can learn more at
https://www.snapfish.com/termsandconditions.
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